• How to

    Make a Claim

Personal or Business Insurance

When you need to make a claim, our friendly and experienced team are here to help. Your insurance documents hold the contact details of your dedicated claims advisor.

You can also start your motor insurance claim now using our dedicated app which will help you collect all the information our team will need to work on, and defend your claim.

You can use the online version of the app available here.

Or download the phone app, instructions are available here.

You can also contact our Claims team by calling our offices between 9am and 5pm, or emailing GSClaims@gs-group.uk.com quoting your unique GS Group customer number.

General Claims Advice

A lot of claims advice is common sense but in an emergency situation sometimes people forget the fundamentals. So, if an incident occurs, go through this simple checklist:

  • Stay calm and stay safe
  • Is anyone injured? If so, get them appropriate help immediately – First Aid or Emergency Services
  • Other Emergency Services required?  Is the situation under control?
  • Do everything you safely can to minimise the loss – however, don’t risk injury to save property
  • Don’t admit liability, deal with the situation but avoid the blame game in the heat of the moment

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